Privacy Policy
Effective Date: February 22, 2026
HaulerBack LLC ("HaulerBack," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (haulerback.app) or use our services.
1. Information We Collect
Information you provide directly:
- Name, phone number, and email address when requesting a quote or contacting us
- Service address and project details
- Payment information (processed securely through third-party payment processors)
- Communications with our team via phone, text, or email
Information collected automatically:
- Device information (browser type, operating system)
- IP address and approximate location
- Pages visited and time spent on our website
- Referring website or search terms
Information from third parties:
- Business information from publicly available sources for hauler recruitment
- Reviews and ratings from public directories
2. How We Use Your Information
| Purpose | Examples |
|---|---|
| Provide services | Process quote requests, coordinate haulers, schedule deliveries and pickups |
| Communication | Send quotes, confirmations, service updates, and invoices |
| Improve our services | Analyze service quality, vendor performance, and customer satisfaction |
| Marketing | Send promotional offers and service updates (with your consent; you can opt out anytime) |
| Legal compliance | Comply with laws, respond to legal requests, protect our rights |
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Haulers: We share your name, service address, and project details with haulers in our network to fulfill your service request. We do not share your email or payment information with haulers.
- Service providers: Payment processors, communication platforms, and technology providers that help us operate our business.
- Legal requirements: When required by law, court order, or to protect the safety and rights of HaulerBack, our customers, or the public.
- Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.
4. Call Recording & Communication
Phone calls to HaulerBack may be recorded for quality assurance and training purposes. By calling us, you consent to the recording of your call. Text messages (SMS/MMS) sent to or from HaulerBack are logged for service coordination and record-keeping.
5. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Service records are typically retained for a minimum of 3 years.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Request a copy of your data in a portable format
To exercise any of these rights, contact us at [email protected].
8. Cookies
Our website may use cookies and similar tracking technologies to improve your experience. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will promptly delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
12. Contact Us
If you have questions or concerns about this Privacy Policy, contact us at:
HaulerBack LLC
Email: [email protected]
Phone: (336) 850-8508