Terms & Conditions

Effective Date: February 22, 2026

Welcome to HaulerBack. These Terms and Conditions ("Terms") govern your use of the HaulerBack website (haulerback.app) and services provided by HaulerBack LLC ("HaulerBack," "we," "us," or "our"). By accessing our website or using our services, you agree to be bound by these Terms.

1. Services

HaulerBack operates as a waste brokerage service. We connect customers who need waste removal, dumpster rental, or hauling services ("Customers") with independent third-party hauling companies ("Haulers"). HaulerBack does not own or operate hauling equipment. We act as an intermediary to facilitate transactions between Customers and Haulers.

2. Quotes & Pricing

• All quotes provided by HaulerBack are estimates and are subject to change based on actual job conditions, material type, weight, and hauler availability.
• Final pricing is determined at the time of service and may include additional charges for overweight loads, prohibited materials, dry runs, or extended rental periods.
• Quotes are valid for 48 hours unless otherwise stated.

3. Service Terms

• Scheduling: Service dates are estimates. HaulerBack will make reasonable efforts to meet requested timelines but does not guarantee specific delivery or pickup times.
• Access: Customer is responsible for ensuring adequate access to the service location, including clearance for delivery vehicles and containers.
• Prohibited Materials: Hazardous waste, chemicals, asbestos, medical waste, tires, batteries, paint, and other regulated materials are prohibited unless specifically agreed upon in writing. Customer is solely responsible for any fines, penalties, or cleanup costs resulting from prohibited materials.
• Weight Limits: Each container has a maximum weight allowance. Overages will be billed at the rate specified in your quote or at the prevailing hauler rate.
• Rental Period: Standard rental periods are specified in each quote. Additional daily rental fees apply for containers kept beyond the agreed period.

4. Payment

• Payment is due upon completion of service unless other arrangements have been made in writing.
• We accept major credit cards, checks, and ACH transfers.
• Past-due accounts may be subject to a late fee of 1.5% per month or the maximum rate permitted by law, whichever is less.
• Customer is responsible for all costs of collection, including reasonable attorney's fees, for any unpaid balance.

5. Cancellations & Refunds

• Cancellations made 24 hours or more before scheduled service will not incur a charge.
• Cancellations made less than 24 hours before scheduled service may be subject to a cancellation fee.
• Dry runs (hauler arrives but cannot complete service due to customer error, blocked access, etc.) will be billed at the hauler's dry run rate.

6. Limitation of Liability

HaulerBack acts as a broker and intermediary. While we vet our hauler network and strive for quality service:

• HaulerBack is not liable for any damage to property caused by haulers during service delivery or pickup.
• HaulerBack is not liable for delays, missed pickups, or service failures caused by haulers, weather, road conditions, or other factors beyond our control.
• Our total liability for any claim shall not exceed the amount paid by Customer for the specific service giving rise to the claim.
• In no event shall HaulerBack be liable for any indirect, incidental, special, consequential, or punitive damages.

7. Indemnification

Customer agrees to indemnify and hold harmless HaulerBack LLC, its officers, employees, and agents from any claims, damages, losses, or expenses arising from Customer's use of our services, including but not limited to claims related to prohibited materials, property damage, or breach of these Terms.

8. Independent Contractors

All Haulers in the HaulerBack network are independent contractors, not employees or agents of HaulerBack. HaulerBack does not control the manner, method, or means by which Haulers perform their services.

9. Intellectual Property

All content on the HaulerBack website, including text, graphics, logos, and images, is the property of HaulerBack LLC and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Georgia.

11. Changes to Terms

HaulerBack reserves the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised Terms.

12. Contact

If you have questions about these Terms, contact us at:

HaulerBack LLC
Email: [email protected]
Phone: (336) 850-8508